Frequently Asked Questions
Everything you need to know about your next adventure with Outdoor Research.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery progress.
What is your return policy for technical gear?
We offer a 60-day return window for all unworn apparel and gear with original tags attached. Items must be in their original condition to qualify for a full refund.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery timelines vary depending on your location and will be calculated at checkout.
How do I ensure I select the right size?
Each product page features a detailed size guide. We recommend measuring yourself and comparing your results to our charts for the most accurate fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options via Klarna.
Are your products covered by a warranty?
Every Outdoor Research product is backed by our Infinite Guarantee. If our gear fails to perform as it should, we will replace it or provide a store credit.